Diploma in Customer Relationship Management
The course aims to address the growth in service industry and the need of leadership skills in managing supplier relationship and services marketing.
How does it work?
In this course one will learn on how to shift from short term customer transaction depending upon long term relationship mode. One will understand the benefits of having strong customer relations.
Who is it for?
The one year course is designed for students who want to develop themselves professionally. Successful students will develop practical skills to move ahead in their career within their professional careers. Students with a wide range of professions and backgrounds are looking to increase further in knowledge and careers.
What to expect?
The curriculum is made in a way so the students with skills and knowledge related to customer service, services marketing, account management and quality management. The focus is more on customer satisfaction, data management, sales force automation and future status of CRM.