Effective Telephone Skills

Effective Telephone Skills

To raise the awareness of customer service and assist delegates in providing excellence in telephone service. This course is applicable to anyone who uses telephone as a part of the routine. The telephone is the lifeline of the company and an interpersonal medium of communication.

Objective
One should understand which techniques to use but also the advantages and disadvantages of the same. We will work to produce a solution which enables the delegates to be brighter and more responsive to the customers.

The student will learn:
The importance and the use of telephone in delivering exceptional customer service.
Gain enhanced skills in listening, assertiveness, and deal with challenging callers.
Deal with callers in professional and efficient manner.

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