Greening Practices in Hospitality
Our course will include training courses and teach the students to handle etiquettes and emphasis on customer service.
What to expect?
The course is a day program where the student can learn to handle training, technical skills to confidently answer a call. This includes how to constructively respond to customer telephone enquiry and customer complaints.
- Answer calls in a professional manner
- Learn techniques to effectively answer the call
- Build rapport with customers and satisfy the needs