Telephone Skills

Greening Practices in Hospitality

Our course will include training courses and teach the students to handle etiquettes and emphasis on customer service.

What to expect?

The course is a day program where the student can learn to handle training, technical skills to confidently answer a call. This includes how to constructively respond to customer telephone enquiry and customer complaints.

Objective

  • Answer calls in a professional manner
  • Learn techniques to effectively answer the call
  • Build rapport with customers and satisfy the needs

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